How To – Resolve Unable to Retrieve MSN Address Book using Pidgin

Background Knowledge


Today (2008-01-12) I loaded Pidgin and discovered that I was no longer able to connect to MSN. It appears either Microsoft is blocking the connection or a new version has been release. What the cause of the matter is I have not been able to verify with certainty at this time.

UPDATE: Pidgin v2.5.4 has been released that temporarily fixes the problem.

Error Message


“Unable to Retrieve MSN Address Book using Pidgin”. See screen shot of the error message below.

Pidgin MSN Error

Solution


  1. Close Pidgin application.
  2. Download and install “msn-pecan“.
  3. Run Pidgin application.
  4. In Pidgin “Show Buddy List” and go to the menu “Accounts” -> “Manage Accounts”.
  5. Modify your MSN account, ensure the protocol shows “MSN”.
  6. Change “Protocol” to “WLM” and then click “Save”.
  7. Login to your MSN account.

Source: MSN Network Service Status
Source: Pidgin : Unable to retrieve MSN address list
Source: msn-pecan

4 thoughts on “How To – Resolve Unable to Retrieve MSN Address Book using Pidgin

  1. is it possible I can use some of this article on my site if I give you a linkback? thank you

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