How To – Hard Reset a Motorola Q 9H
Warnings
Read and fully understand warnings before continuing further!
- Doing a hard reset will result in loss of personalized settings and all content stored in phone memory.
- Ensure your mobile phone has at least 75% battery life before preforming a hard reset. If battery life is too low this may result in damaging the mobile phone.
- Do not remove battery while preforming a hard reset. Doing so may result in damaging the mobile phone.
Solution
- Start with the device turned off. If device is locked and you are not aware of the password remove the battery and then re-install the battery.
- Hold down the * and E keys at the same time for 5 seconds while turning on the device.
At this stage you will see a message at the top of the screen and then eventually the entire screen will change while the hard reset is being completed. Be patient, this process can take some time.
