Warnings

Read and fully understand warnings before continuing further!

• Doing a hard reset will result in loss of personalized settings and all content stored in phone memory.
• Ensure your mobile phone has at least 75% battery life before preforming a hard reset. If battery life is too low this may result in damaging the mobile phone.
• Do not remove battery while preforming a hard reset. Doing so may result in damaging the mobile phone.

Solution

1. Start with the device turned off. If device is locked and you are not aware of the password remove the battery and then re-install the battery.
2. Hold down the * and E keys at the same time for 5 seconds while turning on the device.

At this stage you will see a message at the top of the screen and then eventually the entire screen will change while the hard reset is being completed. Be patient, this process can take some time.